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If a client said to you, “I am not interested.” what would you say? Do you ask them why they’re not interested? Do you part ways with the client? Or do you finesse an objection handling technique that might give you the sale anyway? Probably the latter, but what IS that technique exactly? Watch this video to find out now.
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This video is about clients say “i am not interested.” and you say ... i am not interested
Oh, my goodness, the good old ``.
I am not interested ,'' now how many have heard of this one before comment: below.
``, I'm not interested ,'' ``! Well, we are happy with the vendors `` or suppliers that we have right now, ,'' or ``.
We're not thinking of switching anytime soon.''.
Have you heard of those objections right, But basically it's a variation of ``.
I'M not interested.'', Now most salespeople when they hear this objection, what I notice the most the dumbest thing they will say is this ``? Why are you not interested ?'' Who gives a damn they're, not interested? Why are you arguing with a prospect? It's like the worst thing that you could say because now you're getting into a fight.
Why does the prospect have to justify to you why they're not interested, Although chances are, the prospect, is lying.
Prospects lie all the time., But that's not how you handle it.
You need to handle this objection with a little bit more finesse, and today, I'm gon na give you a few ways to do.
Now understand this salespeople.
They get defensive when they hear ``, I'm not interested.''.
Suddenly they kind of like ,'' Ooh ,''.
They feel hurt because they feel like it's a personal rejection.
Well, it's not a personal rejection., Don't take it personally.
There are so many other reasons why they are not buying right now.
Sometimes it could just be.
Timing, may not have anything to do with you.
Your product or service, just timing or budget, or they are not the decision-makers.
I could go on and on and on so don't take it.
Statistic shows: 80 % of sales require at least five follow-ups to close the deal.
Five fricking follow-ups right.
So this is just maybe the first or second time, you're talking to a prospect.
You got a few more times to go, don't worry about it., But what we wan na do is to get to the bottom line of this.
What is going on right? We wan na know.
Here's something that you could say because and I'll explain why we say it this way.
Well, I'm not interested.'' ``, Hey Mr.
Prospect, I understand.
Let me ask you a question.
``, The next time, you're looking for ,'' blank fill in your product or service ``.
Could I be the first person in line `` that you speak to with ,'' blank ``, Hey Mr.
Prospect I understand.
Can I ask you a question `` Next time, you're looking for a new sports car ``? Can I be the first person in line that you speak to `` to maybe get a second opinion ?'' Boom now you've set the stage.
You're setting up for future business.
You're, getting some more information.
All I'm asking is a permission to contact them to follow up.
They might say ``, Yeah sure, !'', 99 % of the time they'll say ``, Sure !'''Cause you're not trying to fight ``.
Well, why are you not interested ?'' ``, You know.
Can I be the first one in line `` that you kind of check with or get `` a second opinion or get a quote ?'' One of those questions.
They'll say: ``, Yes, great ,'', and then now you have a perfect excuse to say ``.
Can I send you some more information `` so have that right next to your desk `` or right next to your ordering information ``.
Can I send you some information ``? So that you have that in front of you `` So next time, when you think of us, it's right there ?'' Boom very, very simple right.
That's one way to handle it.
Second way to handle it ,'' Before I get off the phone ``.
What might have to happen before you begin `` looking for a different ,'' company solution product fill in the blank.? Now this question's very powerful.
Write this down memorize this ``.
Before I get off the phone ,'' you're getting off the phone you're, not being pushy you're, not trying to twist their arm just say `` Before I get off the phone ,'' right ``.
What might have to happen? ,'' notice, the word `` might ,'' ``.
What might have to happen ,'' right `` For you to begin looking for ``, I'm not asking you to buy right now, ,'', I'm not asking the prospect to buy., I'm simply asking him or I'm asking her to just `` What might have to happen ?'' Now They might say, ``.
Well, you know ``, the price would have to come down ,'' or ``.
I would have wanna see these features ``.
I would have want these things.
`` or I would've want these services.''.
That's good write these down these intels right Next time.
When you follow up, you can use these things.
Let's say in two three months: you go back to the same prospect and say: ``.
Hey we've made some changes.
Now we can actually provide all these `` services that you kinda talked about.
`` that you shared with me last time ,'' and you go from there.
- You see how this works.
It's all about setting up for the next sale.
You and I both know: you're, not gon na get the first sale right now, right, You're, not gon na get that sale.
Today., That's okay! We're setting up for the second and third follow-ups.
You're gon na close those sales there, but instead of ``, Oh okay, ,'', you sound all defeated, that's not how it works.! Now.
The next question you might have for me is ``.
How do I follow up `` When I call them back? What do I need to say ?'' If you want me to teach you how to do this comment below.? If I see enough interest I'll make a future video or multiple videos based on this.? How do you call them back? What do you say? How do you open up the conversations without sounding awkward Or you say to me `` Dan, but I don't want to wait.''? Well, we run the world's number one training program for High Ticket Closing.
It means if you're selling premium products and services, and you want techniques, you want strategies and secrets to close more sales with ease without sounding like a slimy salesperson.
That's what we teach.
Click the link below and check out the program.
In the meantime.
Here are what some of our students our sales professionals, have to say.
I spoke to 50 people or had 50 appointments, and out of that, only 11 were qualified.
Three said no and the other five signed up for a $ 25,000 coaching program.
I have the deposits from all of them and I've started four of them in the program., So I'm very excited about that.
I haven't really been posting in a while.
I've been busy trying to make sure that I got some actual booms going and I'm happy to report that on Thursday I was able to get my first boom on.
My third live call a 5K package and then also on yesterday.
Actually, on Sunday I got my second one on the fifth call.
And, what's even more exciting, is that this course that I'm actually closing on is on cryptocurrency, which I have literally no experience.
No idea nothing beforehand, and I didn't even expect that to be what the influencer wanted me to close for him.
I just wanted to really really say thank you again and from the bottom of my heart I really am thrilled to be part of the HTC family.
So remember you're closer than you think.
What's up HTC fam, Oh my gosh, I just got off my first closing call for my influencer very first call and it's a boom ( cheers ).
First real boom, ( upbeat music ).
I enrolled the client in a $ 4,000 package and I made a 10 % commission, so it's $ 400.
Woo-hoo, happy dance, yay, (, laughs, ),
- #1: Terminate. "Thank you very much for your time. Please think of us in the future when you're in the market for products and services like ours..."
- #2: Investigate. "OK. I can see that I can't help you right now. ...
- #3: Perseverate. "Are you certain?
- It doesn't sound like the right fit for me.
- Sorry, but I feel I wouldn't fit the bill.
- I believe I'm not the right person for that.
- I'm not sure I'm the best for this.
- Unfortunately, it's not a what I'm looking for.
Express your empathy to overcome the “I'm not interested” objection and connect with your lead in a new way. How do you do that? Validate their concerns, humanize the call, and let them know you understand how they feel. Ask about their challenges.What do you say when clients say I'll get back to you? ›
When the prospect says, “I'll get back to you,” instead of responding with a statement of your own, it's important that you respond with a question. Say something such as, “All right. I appreciate your saying that.How do you professionally say no to a client? ›
- Ask for clarification.
- Explain what's going to happen next.
- Be honest.
- Reframe the “no” using positive language.
- Make the customer feel heard.
- Offer alternatives.
- Explain the reasoning behind the current design.
But times have changed, and it's totally fine if the relationships with some of your clients have changed along the way, too. So, rest assured that it's fair—heck, even encouraged—to say no to clients sometimes, or even part ways with some customers, all politely and respectfully of course.How do you say no gracefully in business? ›
- "Thank you for considering me, but I must respectfully decline." ...
- "I appreciate your interest, but unfortunately, I'm unable to commit at this time." ...
- "I understand where you're coming from, but I don't think it's the right fit for me."
- I dislike it. The most similar way of saying “I don't like it”. ...
- I'm not into it. ...
- I'm not fond of it. ...
- I'm not crazy about it. ...
- I don't appreciate that. ...
- It doesn't tickle my fancy. ...
- I'm disinterested in that. ...
- That's not for me.
Ask for feedback
Many silent customers disappear because they feel as though their experience doesn't matter to the brand or shop where they purchased something. After any problem or lack of communication, try to contact these customers to ask them to explain their impressions and experiences.
- Ask for referrals. ...
- Network. ...
- Offer discounts and incentives for new customers only. ...
- Re-contact old customers. ...
- Improve your website. ...
- Partner with complementary businesses. ...
- Promote your expertise. ...
- Use online reviews to your advantage.
- I will get back to you soon. ...
- I will follow up with you. ...
- I will have an answer on that shortly. ...
- I'll investigate this and let you know what I find out. ...
- Let me research that and get back with you. ...
- Let me get back to you on that. ...
- I'll get back to you on that ASAP.
- Return the message in the format it was received. ...
- Give the prospective client an answer as soon as possible. ...
- Thank the prospective client. ...
- Give a reason, but don't go into detail. ...
- Consider suggesting an alternative. ...
- Keep your responses professional.
- “Thank you for your consideration.”
- “I look forward to your response.”
- “Please let me know if you have any further questions.”
- “Thank you for the opportunity to [action].”
- “I appreciate your time and attention to this matter.”
- I appreciate the offer, but I can't.
- I'm honored, but can't.
- I'd love to, but I can't.
- I appreciate the invitation, but I am completely booked.
- Thanks for thinking of me, but I can't.
- Regrettably, I'm not able to.
- You're so kind to think of me, but I can't.
- Creating re-engagement emails.
- Giving clear and concise instructions in your communications.
- Personalizing your messages.
- Following up with phone calls.
- Providing added value in your follow-up emails or texts.
- Sending out customer surveys.
- Remember, it's not about you. ...
- Communicate Clearly. ...
- Be Proactive. ...
- Agree on a Schedule and Have Structure. ...
- Always Send a Recap After Meetings.
- Stay Calm, Don't React. The first thing to do is to remain calm and not respond in kind. ...
- Don't Take It Personally. Why are some customers so rude? ...
- Listen and, If Appropriate, Apologize. ...
- Stand Firm. ...
- Solve the Problem.
- Don't worry about it. ...
- I'd prefer not to talk about it.
- I'd rather not go into details if you don't mind.
- Thanks for asking but I'm not ready to talk about that yet.
- That's not my story to tell.
- Thanks for your concern but it's personal.
- I'm still sorting it out, let's talk later.
- Sadly, I have something else going on.
- I have another commitment.
- I wish I were able to.
- I'm afraid I can't.
- I don't have the bandwidth for that right now.
- I'm honored you asked me, but I simply can't.
- RESPOND PROMPTLY. The concept of ignoring inquiries from clients that you do not wish to work with doesn't sit well with me. ...
- DON'T OVER EXPLAIN. ...
- PROVIDE A REFERRAL. ...
- BE HONEST, BUT POLITE. ...
- INCREASE YOUR PRICE. ...
- BE CAUTIOUS. ...
- SAY YOU ARE TOO BOOKED. ...
- OFFER A FREE TIP.
Just be direct and polite! Try: “I really appreciate your interest and openness, but I'm not able to reciprocate it. I know it may be hard to hear, but I'm not interested in moving forward.”
- “Unfortunately, I have too much to do today. ...
- “That sounds fun, but I have a lot going on at home.”
- “I'm not comfortable doing that task. ...
- “Now isn't a good time for me. ...
- “Sorry, I have already committed to something else.
Be as nice as you can.
For example, saying, "You're an idiot, and I don't like you," isn't really appropriate. Instead you could say, "I know you'd like to hang out more, but I am not comfortable with that.
The characteristics of the silent customer
This type of customer is the typical customer that “listens more than they speak” and the worst thing is that they don't show signs if they have understood you, if they have any doubts, if they like a product or don't like a product.
- Stay Positive.
- Send Short Reminders.
- Don't Give Up.
- Know What Time is Best.
- Remember the Details.
Here are the most common reasons your buyer goes radio silent: They've made a decision but they're on their own timeline. Whether they're going with you or a competitor, or are going to put off the purchase, your customer has made an informal decision, they just don't have to BUY right at this moment.What can I say to attract customers? ›
- Beautiful in Its Simplicity. ...
- Artistically Inspired. ...
- Enhance Your Life. ...
- Enhance Your Beauty. ...
- Looks so Good on the Outside, It'll Make You Feel Good Inside. ...
- Never Looked so Good. ...
- Simply Awesome. ...
- Perfect From Beginning to End.
- 1 Use a call-to-action. ...
- 2 I'm eager to receive your feedback. ...
- 3 I appreciate your quick response. ...
- 4 Always happy to hear from you. ...
- 5 Keep me informed . . . ...
- 6 I await your immediate response. ...
- 7 Write soon!
Try one of these: “Unfortunately, that falls outside the scope of my research/this project, but thanks for your interest. If it's something we decide to tackle in the future, I'll be sure to let you know.” “Can I connect you with someone who might be better able to answer your question?”
- “... by [date and time] because [reason]” ...
- “When you have a chance [in the next day, before tomorrow, this week]” ...
- “I apologize for the urgency, but could you please [do X, send me Y, complete Z] at your soonest possible convenience?” ...
If your client does not show respect, walk away. It's important to have a mutually respectful relationship and no amount of money is worth a toxic one. A client is not worth loss of morale, confidence or self-respect. If a client is abusive, undermining or passive-aggressive, let them go.How do you professionally tell someone off? ›
"The best is what we call the DESC approach. Describe the situation, in detail, explaining what the problem is, and why. Make sure you have evidence to back this up. Then offer a solution - what you want them to do, and then the consequences: what will happen if they do - and don't do - as you ask."How do you professionally say please respond? ›
“As this matter is urgent, I would appreciate a reply as soon as possible.” “I would be grateful for your prompt reply.” “I look forward to hearing from you as soon as possible.” “I look forward to hearing from you at your earliest convenience.” (Slightly old-fashioned.)How do you respond effectively? ›
- Prepare for tough questions. ...
- Pause before responding. ...
- Monitor your body language. ...
- Reword the question. ...
- Take more time if you need to. ...
- Acknowledge the other person's emotions. ...
- Answer a portion of the question. ...
- Ask questions about the question.
- Make sure they're paying attention to you so you don't have to repeat yourself.
- Recognize if someone else wants to speak and allow them room to talk as well.
- Allow the person to respond to what you've said as well.
Give clear, detailed specifications and offer accurate comparisons with rival products. If you want customers to buy something they don't need, give them a promotion. Encourage them to daydream and minimize factual details. Tell a story that captures their imagination.How do you convince someone successfully? ›
- Establish credibility. ...
- Know your audience. ...
- Listen to other viewpoints and provide compliments. ...
- Identify other people's motivations. ...
- Customize your message. ...
- Back up your reasoning.
- Listen And Clarify Their Desires. ...
- Demonstrate Your Expertise. ...
- Don't Sell Services, Sell Solutions. ...
- Fix Your Value Proposition First. ...
- Focus On The Customer. ...
- Reward Them For Action. ...
- Build Trust In Your Answers.
- Be there even when you think a sale is off the table. Don't drop your contacts just because they've told you no.
- Donate your time. Go out of your way to help prospects solve problems.
- Offer your expertise. ...
- Give your money.
- Be natural and do not use scripts. ...
- Ask about the clients' well-being. ...
- Use names while talking with a client. ...
- Prove that your products are better than those offered by competitors. ...
- Keep initiating further conversation. ...
- Specify the positive characteristics of the customer. ...
- Act on emotions.
He convinced me that the story was true. They convinced us of their innocence. I managed to convince myself that I was doing the right thing.What are the three ways to convince? ›
These are ethos (a speaker's credibility), pathos (emotional appeals), and logos (appeals to logic). When you converse with the person you're trying to convince, include information about your credibility, provide a logical argument, and find a way to tug at their heartstrings.What words should I use to convince someone? ›
- Your Prospect's Name.